If you have questions regarding the status of your order please e-mail us at bruce@cg-lock.com

PURCHASE FAQ's

I live in Canada. How can I order a CG-Lock? Orders placed from or shipped to Canada will be fulfilled from the USA with some additional international shipping fees applied.

I live in an EU country. How can I order a CG-Lock? Orders placed from or shipping to The European Union must be made through our regional distributor at www.cg-lock.co.uk

Is my credit card information safe? Our web store is hosted and processed by Yahoo Shopping, one of the most trusted names in e-commerce.  When your personal information is entered, it is done via SSL. (https) The industry standard for e-commerce transactions.

Do you charge sales tax?   Currently we do not collect any state sale taxes. Any incurred tax liabilities are the sole responsibility of the purchaser.

How do I register my CG-Lock? Please fill out the "Registration Card" that came with your CG-Lock.

How do I check the status of my order?  Order status is updated when your order is processed. USPS shipments do not have tracking.

What types of shipping do you offer? We ship using the following methods:

  • USPS (postal mail) 7-10 day delivery no tracking information available.
  • USPS Priority Mail 2-5 day delivery no tracking information.
  • USPS Express Mail 1-2 business day delivery with tracking information.

What does shipping cost?  Shipping costs are calculated when you place your order. Costs incurred are based on the total weight of your order. You will see the calculated shipping costs listed in the price block of your order sheet before your order is submitted.

I have lost a part to my CG-Lock. How do I order a replacement?  Please contact us via e-mail at bruce@cg-lock.com to obtain replacement parts for your CG-Lock.

How does the CG-Lock work? For information regarding the CG-Lock product, please visit our main web site at www.cg-lock.com.

Will the CG-Lock fit my vehicle?  The CG-Lock will fit "most" vehicles that have single pass seat belt tongues. The current design of the CG-Lock will not work on multiple pass seat belt tongues.

I have read in web forums that I need a "curved" CG-Lock for my vehicle. How can I get one?  Currently we are only shipping curved CG-Locks. Curved CG-Locks provide a better clamping fit to most seat belt tongues.

I have read through all the information and I still need answers.  Now what? If you have any other questions, please e-mail us at bruce@cg-lock.com. We answer e-mail within 1 business day in most cases.

Do you have a telephone number where you can be reached? Yes. Just call 302.234.8110 and we will be happy to answer your questions. You can also E-mail us at bruce@cg-lock.com with your questions or concerns.



Postal Address:

CG-Lock

P.O. Box 1640
Hockessin, DE 19707-5640



bruce@cg-lock.com

SAFETY INFORMATION FOR CG-LOCK

CG-LOCK IS NOT A SAFETY DEVICE. Do not use the CG-Lock without first reading and understanding the safety information provided with the product. Do not use the CG-Lock if you do not understand any part of the full Safety Instructions or any part of the Installation Instructions.

General Safety

The CG-Lock is intended expressly for those uses specifically stated; do not use for any other purpose.

The CG-Lock is not a replacement or substitute for the proper use of appropriate seat belts.

The CG-Lock does not fit all vehicles. If the CG-Lock does not fit your vehicle, return the CG-Lock with a completed Return Form (see the "Return Policy"). You will receive a full refund for the CG-Lock and shipping.

The CG-Lock is designed ONLY for use with specific factory-installed (OEM) standard three-point lap/shoulder harnesses. Installation Instructions provided with the device contain full details.

Appropriate use of the CG-Lock is at the discretion of the user; do not use if there is the slightest question of appropriateness of application, fit, or safety. If you have questions, return the CG-Lock for a refund of the purchase price as described in the Money Back Guarantee. The user is responsible for installing the CG-Lock correctly and according to the supplied directions.

To disable the CG-Lock, simply remove the slide bar. Doing so will prevent use of the CG-Lock.

Prior to each use, check the security of the CG-Lock installation and examine the seat belt for signs of wear or other concerns. In the event that a loose fit or wear is seen or suspected, discontinue use of the CG-Lock until the seat belt or CG-Lock is replaced.

All driving is inherently dangerous and is performed under a wide range of conditions and/or driver skills, all of which are uncontrollable, by Mather Automotive Innovations, Inc. Mather Automotive Innovations, Inc. accepts no responsibility for the consequences of vehicle use or driver actions.

The CG-Lock purchaser assumes responsibility and liability for any and all unsupported users, including all restrictions, conditions, and disclaimers provided with the device.

In the event a CG-Lock is in use in a vehicle at the time of an accident or impact (greater than 1 G stressing of the seat belt), discontinue use of the CG-Lock at once. The CG-Lock should be returned to Mather Automotive Innovations, Inc. for a free replacement. A shipping and handling fee will be charged.

In any case, Mather Automotive Innovations, Inc. shall not be liable for more than the replacement cost of the CG-Lock.

Manufacturer's and seller's liability is limited solely to replacement or refund, and in no case is the manufacturer or seller liable for incidental or coincidental damages.

Driving-related uses

The CG-Lock is NOT A SAFETY DEVICE; it does not increase safety and does not decrease risk of accident or harm.

The CG-Lock is not intended for street use. Suggested uses include closed-course, sanctioned driver training under the direction and control of appropriate instructors, such as autocrossing during an SCCA-sanctioned event.

The CG-Lock is intended for use by trained or highly experienced drivers only (for example, graduates of performance driving schools or advanced driver training, trucker's school, and the like).

A CG-Lock does not change the laws of physics. The effects of speed restrictions, braking distance, lateral g loading, acceptable angles of climb and descent, and other such driving attributes are unchanged by the presence of a CG-Lock, and appropriate cautions must be taken irrespective of the use of a CG-Lock.

Child car safety and booster seat uses

The CG-Lock is not a substitute for parental vigilance and common sense, the seat manufacturer's instructions, or appropriate child seat and booster seat safety.

Therapeutic Uses

A physician should be consulted before using the CG-Lock as a treatment or prophylactic for any type of medical condition, including but not limited to back pain, muscle spasm, fatigue, and the like.

Comfort (long haul driving) uses

The increased comfort afforded by the CG-Lock may increase a tendency towards sleepiness, over-relaxation, inattention, or other conditions not conducive to the safe operation of a motor vehicle. Care should be taken at all times to prevent these and other potentially hazardous conditions from occurring.

Limitation or Warranty

Lap Belt Cinch, Inc. hereby excludes all Warranties of Merchantability and Fitness, and shall not be liable under such Warranties.





CG-Lock™ MONEY BACK GUARANTEE POLICY

You may return a CG-Lock to Lap Belt Cinch, Inc. for a full refund of your purchase price or a replacement if you follow the RETURN POLICY requirements described below.

• For all returns, the Return Form MUST be completely filled out and typed or printed clearly.

• If the CG-Lock fails within one (1) year for any reason other than those specifically described in this policy, you will be sent a replacement CG-Lock at no cost. Unacceptable reasons for return include damage caused by improper use (such as closing a car door on the CG-Lock) and improper installation. Quality of workmanship and parts failure is covered for replacement only.

• If the CG-Lock was in use at the time of an accident, return it and you will receive a replacement at no cost. Do not use the CG-Lock after the accident. Examine the seat belt for damage (seat belts should usually be replaced after an accident, too).

• If the CG-Lock does not does not attach properly to your seat belt, return it within 30 days of purchase and you will receive a refund of your purchase price and the base shipping and handling fee (if your receipt shows you paid one).

All other reasons for a return and determinations of return or replacement are at the discretion of Lap Belt Cinch, Inc. whose decisions are final. To return your CG-Lock™ for any reason, you must:

1. Use the CG-Lock RETURN FORM; no other form is acceptable.
2. Complete the form as directed. Note: the information MUST be typed or printed clearly to be processed!
3. Pack the CG-Lock and the completed form in an appropriate package, box or container.
4. Address the package, box or container to:

CG-Lock Returns
P.O. Box 1640
Hockessin, DE 19707-5640 USA


5. Apply sufficient postage, obtain a delivery confirmation receipt, and insure the package. Lap Belt Cinch, Inc. is not responsible for lost or undelivered returns.

Return Processing Procedure:

1. Your return will be processed under the applicable “Guarantee” Policy provision.
2. You will receive your refund or replacement CG-Lock within eight (8) weeks
3. In the unlikely event that you do not receive your refund or replacement in eight (8) weeks, contact us by letter using the address above. Include your daytime phone number or email address.